License Messages Explained
Paid parts show a lock overlay when they cannot render. Free Forever parts use a smaller set of the same ideas. This page lists the customer-visible messages and what to do.
Blocked-state overlays (paid parts)
The overlay sits over the part's normal content, which stays underneath, blurred and inert. It shows a lock, a title, a message, one action button, and a product-specific footnote. SharePoint content is not deleted.
The Edit the web part… instruction is shown to the subscription owner. Everyone else sees a message that names the subscription owner and a Contact owner button. The owner's email never appears on the canvas.
| State | Title | What the owner sees | What everyone else sees |
|---|---|---|---|
| Not yet registered | Registration required | "Register this web part to start your free trial. Edit the web part and complete registration in the License section." Button Register in edit mode only. | Same message. No owner exists yet. |
| Trial expired, extension available | Trial expired | "The trial for this web part has expired. Edit the web part to extend your trial or purchase a subscription." Button Manage License. | "Your organization's Zenpo trial for this web part has ended. The subscription owner can extend the trial or purchase a subscription to restore access." Button Contact owner. |
| Trial ended, no extension | Trial ended | "The trial for this web part has ended. Purchase a subscription to restore full access for your organization." Button Buy Subscription. | "Your organization's Zenpo trial for this web part has ended. The subscription owner can purchase a subscription to restore access." Button Contact owner. |
| Subscription expired, grace exhausted | Subscription expired | "The subscription for this web part has expired. Edit the web part to renew your subscription." Button Renew Subscription. | "Your organization's Zenpo subscription for this web part has expired. The subscription owner can renew it to restore access." Button Contact owner. |
| User limit exceeded | User limit exceeded | "This site has more users than your license allows. Edit the web part to upgrade your plan." Button Upgrade Plan. | "Your organization's Zenpo plan covers up to {N} users for this site, and it currently has {M}." If counts cannot be shown: "Your organization's Zenpo plan doesn't cover all users on this site. The subscription owner can upgrade the plan to restore this web part." Button Contact owner. |
| License API unreachable, nothing cached | Unable to reach licensing server | "We couldn't verify your trial because our licensing server is unreachable from your network. This is sometimes caused by network restrictions in secure environments. Please contact us and we'll help you get set up." Link Contact us to get started. | Same. This link always goes to Zenpo, never to the owner. There is no Retry button. |
Overlay footnotes
These footnotes remind you that SharePoint content is untouched:
- Carousel: "Carousel content remains stored in SharePoint and is unaffected."
- Zenpo Mosaic — Masonry Gallery & Cards: "Gallery content remains stored in SharePoint and is unaffected."
- Mini Calendar: "Calendar events remain stored in SharePoint and are unaffected."
- Full Calendar: "Your events remain stored in your SharePoint lists and are unaffected."
- People Directory: "Directory content remains stored in SharePoint and are unaffected."
- Resources Library: "Your resources remain stored in SharePoint and are unaffected."
- Side Navigation: "Your navigation links remain stored in your SharePoint list and are unaffected."
Non-blocking notices (paid parts only)
Grace banner (title Subscription expired, dismissible, auto-hides after 30 seconds):
- Owner: "Your organization's Zenpo subscription has expired. Everything keeps working for {N} more day(s) — renew now to avoid any interruption." Button Renew Subscription.
- Everyone else: "Your organization's Zenpo subscription has expired. Everything keeps working for {N} more day(s) while the subscription owner renews." No button.
The banner counts down to "1 more day(s)" and never shows "0".
Trial ending soon (when the trial is within 7 days): "Your trial expires in {N} day(s). Edit the web part to purchase a subscription." No button.
Pilot Plan badge: a persistent Pilot Plan chip above the content. It is not dismissible.
Cached license during an outage
If the licensing service is unreachable and a license was previously cached, the part keeps full access from cache. There is no banner and no seat re-check. That is fault tolerance, not a grace period.
If nothing is cached, first-time users see Unable to reach licensing server.
Free Forever wording
Free Forever parts never show trial, grace, Pilot, or seat banners. Their blocked states are:
- One-time setup when never registered. Edit-mode button Get started.
- Unable to reach licensing server: "We couldn't complete the one-time setup because our licensing server is unreachable from your network. This is sometimes caused by network restrictions in secure environments. Please contact us and we'll help you get set up." Link Contact us to get started.