Zenpo Accordion FAQ and Troubleshooting
Answers to common Zenpo Accordion questions, plus the empty and error states you may see on the canvas.
Can Zenpo Accordion use a SharePoint list I already have?
Yes. You map content roles to columns in an existing SharePoint list or document library. Header text and Body content are required. The rest are optional. There is no required schema and no required column names.
How do I control the order the questions appear in?
The selected SharePoint View carries the order, the filter and the item limit. There is no separate sort setting in the web part. Change the view, or point at a different view, and the accordion follows.
Can the answers contain formatted text, links and images?
Formatted text and links, yes. Body content renders rich text. Scripts, styles, embedded frames, forms, and SVG are removed. Links are limited to web, mail, and telephone addresses.
Pictures and video come from mapped roles rather than from the text. Map the optional Image and Video URL roles. On a document library the file itself is the media. Documents and images get previews and video plays. List Image columns and item attachments are supported. Mapping an Image column also unlocks the Post and Media split render modes.
Why are the Post and Media split layouts greyed out?
Those render modes need media. Post requires an Image column to be mapped. Media split requires an Image or a Video URL column. The locked options say so: Post — needs an image column and Media split — needs an image or video column. If a mapped media column is later removed, the render mode returns to Vertical.
Why is my accordion empty when the list has items?
The empty state explains it: The bound view returned no rows, or no row has a header value. Check the view's filter, or bind a different column as Header text. The two usual causes are a view filter that excludes everything, and a Header text mapping pointing at a column with no values. Readers also only ever see rows they have permission to see.
Does the Horizontal layout work on phones?
Horizontal falls back to the Vertical layout below 640 pixels of container width, with a notice on the canvas. This is automatic and not configurable.
What do the empty and search states say?
- Configure placeholder (editors): Configure Accordion / Bind a list and map a header and a body column to start the accordion.
- Empty bound set: Nothing to show yet / The bound view returned no rows, or no row has a header value. Check the view's filter, or bind a different column as Header text.
- No search hits: No items match "{query}". with a Clear search action
- Ungrouped bucket label: Other
The list has more than 2,000 items
The source cap is 2,000 rows. The web part refuses an over-cap source instead of dropping rows. The message is This list contains more than 2000 items. Use a filtered view so readers get a set they can actually browse.
A notice also appears when the bound set is above 500 rows.
Shared list errors
Access, missing-list, throttling, view-threshold, timeout, and unknown-load messages are shared across list-bound parts. Accordion's retry button is Retry. See Common Error Messages.